At Starnet Drive LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our internet, cable television, and related services, as well as when you visit our website httsp://starnetdrive.com/.
1. Information We Collect
We collect information to provide you with reliable service and a personalized experience. The types of information we collect include:
Personal Information
- Name, address, phone number, and email address
- Payment details (credit/debit card, billing address, etc.)
- Account login credentials
- Government-issued identification (if required for service verification)
Service and Technical Information
- Device details (modem, router, or set-top box identifiers)
- Network activity logs and usage data (to maintain service quality)
- IP address and browser type when visiting our website
Optional Information
- Feedback, surveys, or preferences you provide voluntarily
2. How We Use Your Information
We use your information for purposes such as:
- Providing and maintaining our internet and cable TV services
- Processing payments and managing your account
- Improving service quality, performance, and reliability
- Communicating important updates or promotional offers (with your consent)
- Responding to support inquiries and resolving issues
- Complying with legal and regulatory requirements
3. Sharing Your Information
We do not sell your personal information.
We may share information only in the following cases:
- With trusted service partners (e.g., billing processors or installation teams) to deliver our services
- When required by law enforcement or government authorities
- To protect against fraud, abuse, or unauthorized access
All third-party partners are required to handle your data securely and in compliance with this Privacy Policy.
4. Data Security
We use industry-standard security measures to protect your personal data, including:
- Encryption of sensitive information
- Secure servers and firewalls
- Access controls and regular system audits
While we strive to protect your information, no method of transmission over the internet is 100% secure. You use our services at your own risk, but we continuously update our practices to enhance protection.
5. Your Privacy Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications
- Request a copy of your data
- Withdraw consent for certain data uses
To exercise these rights, contact us at admin@starnetdrive.com
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and improve performance
- Provide a more personalized browsing experience
You can adjust your browser settings to decline cookies, though some site features may not function properly.
7. Third-Party Links
Our website may include links to third-party sites or apps. We are not responsible for their privacy practices or content. Please review their policies before providing personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect service changes or legal updates. The revised policy will be posted on this page with a new “Effective Date.”
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Email: admin@starnetdrive.com
Phone: (833) 207-5582
Address: 1209 MOUNTAIN ROAD PL NE STE R ALBUQUERQUE, NM 87110